Effective Date: May 2026

Welcome to Pendorra Wellness. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. About Us

Pendorra Wellness provides naturally fermented wellness products including kefir, probiotic yoghurt, kombucha, mursik, and related wellness-focused products through our online platform and communication channels.

2. Acceptance of Terms

By using this website, placing an order, or interacting with our services, you confirm that you agree to these Terms & Conditions and all applicable laws and regulations.

If you do not agree with any part of these terms, please discontinue use of the website and services.

3. Products & Product Information

We strive to ensure all product descriptions, images, pricing, and availability information displayed on the website are accurate and up to date.

However:

  • Product appearance may vary slightly from images shown online
  • Availability may change without notice
  • Product packaging may differ occasionally
  • Prices may be updated from time to time

All wellness-related information provided on the website is for general informational purposes only.

4. Orders & Payments

Order Confirmation

Orders placed through the website are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel orders where necessary
  • Limit product quantities
  • Verify order information before processing

Payments

Payments may be made through approved payment methods available on the website, including:

  • M-Pesa
  • Card payments
  • Cash on Delivery (where applicable)

Payment processing may be handled through secure third-party payment providers.

5. Delivery

We aim to process and deliver orders within reasonable timelines depending on location and product availability.

Delivery timelines may vary due to:

  • Location
  • Traffic or courier delays
  • Weather conditions
  • Public holidays
  • External logistics factors

Customers are responsible for providing accurate delivery details during checkout.

6. Returns & Refunds

Due to the nature of perishable wellness products, returns may only be accepted under specific circumstances such as:

  • Incorrect order received
  • Damaged products upon delivery
  • Quality concerns reported promptly

Customers should contact us as soon as possible regarding any order issues.

Refunds or replacements may be reviewed on a case-by-case basis.

7. Product Usage Disclaimer

Our products are intended to support balanced lifestyles and wellness-focused nutrition.

The information provided on this website:

  • Does not constitute medical advice
  • Is not intended to diagnose, treat, cure, or prevent any disease
  • Should not replace professional healthcare guidance

Customers with specific health or dietary concerns should consult qualified healthcare professionals before use.

8. Intellectual Property

All website content including:

  • Text
  • Logos
  • Product descriptions
  • Graphics
  • Images
  • Branding materials

are the property of Pendorra Wellness unless otherwise stated.

Unauthorized use, copying, or reproduction is prohibited without written permission.

9. Website Usage

Users agree not to:

  • Misuse the website
  • Attempt unauthorized access
  • Upload malicious content
  • Interfere with website functionality
  • Use the website for unlawful purposes

We reserve the right to restrict access where misuse is detected.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

11. Third-Party Services

Our website may integrate with or link to third-party platforms including:

  • Payment providers
  • Delivery partners
  • Social media platforms
  • Analytics services

We are not responsible for the policies, availability, or practices of third-party services.

12. Limitation of Liability

To the fullest extent permitted by law, Pendorra Wellness shall not be liable for:

  • Indirect or consequential losses
  • Delivery delays beyond reasonable control
  • Temporary website interruptions
  • Third-party service disruptions
  • User misuse of products or website services

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this page with the revised effective date.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Kenya.

15. Contact Information

For questions regarding these Terms & Conditions, please contact us through our official communication channels or website contact page.